Presale service 

→Negotiate with customer, confirm customers’ requirement and response to customers’ any requirement within 24 hours.
→Provide technical information and inspection data according to customers’ requirement.
→Provide other services, such as packing design, delegated inspection, technology support & exchange and the basic battery operation training to new customer, etc.

After sale service

→Establish the perfect after-sale network and provide relevant technical support.
→Establish customers’ files and codes through after sales network.
→Response to any claim, inquiry, or suggestion within 24 hours.
→Cooperate with customer and answer customer’s question.
→Provide the information of technical, system, and instrument.
→Provide relevant training of battery function and operation.
→Execute customer satisfaction survey every three months.

please Download File and Email to customerservers@hyb-battery.com